Frequently Asked Questions

I was recently laid off, how can you help me?
You may first want to register for unemployment compensation. You can register online 24 hours day, 7 days/week at or call toll free 1-877-644-6562. For TTY service dial toll free: 1-888-642-8203.

Interested jobseekers can register online for self-directed job seeking service and to apply to local area employment opportunities www.ohiomeansjobs/cuyahoga. You can also visit our Career Centers at any time to view job postings and use our computers, phones, fax machine and copier for job search purposes. If you want further assistance, one of our Employment Specialists can assist you in your job search. A 3-day Career Workshop is is a benefit to job seekers wanting additional information on how resumes are written and read, interviewing tips and tricks and more.

Funding may be available to eligible job seekers that are in need and meet suitability.  We also collaborate with the United Labor Agency, an organization specifically designed to service the dislocated worker.

When is orientation?
Job seekers are able to complete OMJ|CC’s Orientation offered virtually. They must register for their 45 minute orientation by clicking here. Job seekers will be introduced to services of OhioMeansJobs|Cleveland-Cuyahoga via Zoom. Questions? Contact 216-777-8200 for more information.

I do not know what to say during interviews, what should I do?
We offer a free online career workshop that allows job-seekers to learn about job search assistance, resume building, and applicant tracking software. The workshop covers interviewing skills and questions in detail. This 2 day virtual style class is offered every Tuesday & Wednesday from 9:00am-11:30am. Click here to register for the next available class. For more information contact 216-777-8200.

What is OMJ?
OMJ is an Ohio website that stands for OMJ provides both free job search and job matching opportunities statewide. has partnered with the national leading resume provider, to help jobseekers market their skills to employers and post their resumes within the state of Ohio and beyond.

I did not finish high school; how can you help me? 

What if I have a disability?
Each One-Stop is equipped with materials that will assist disabled individuals in utilizing our services. ADA (Americans with Disabilities Act) approved materials, including a large screen computer with wheelchair access, are on hand at each location. Items, such as hearing enhancements, large print reading materials, and tools for reading/math comprehension, are available as well. Disability Specialists, employees of OhioMeansJobs|Cleveland-Cuyahoga County are available for consultation through your Employment Specialist.

What kind of training will OMJ Cleveland-Cuyahoga County fund?
OhioMeansJobs|Cleveland-Cuyahoga County will fund training that leads to gainful employment and meets our occupations in demand criteria. The Department of Labor determines occupations, which fall in this category. Exceptions to the occupations in demand criteria must identify the occupation for which training is to occur, the reason for requesting an exception and documented evidence of employment. Your Employment Specialist can provide application guidance.

My caseworker recommended this program, how do I get started?
When you attend orientation and customer registration, be sure to indicate your public assistance status on your application. All customers receiving OWF (Ohio Works First) cash benefits must have formal authorization from their caseworker. We must verify the authorization with your caseworker before proceeding. After this confirmation, we will move quickly to expedite your application.

When can I start training?
In order to start a training program you must first be determined a WIOA (Workforce Investment and Opportunity Act) eligible, have a need and meet suitability through interviews and assessments before a funding application can be approved. Please attend orientation and register for services for more information.

Do all training providers have the same credentials?
No. We have a wide variety of training programs offered; therefore, the credentials and certifications and/or certificate of completions for coursework vary.

What if my training provider is not on the approved list?
To access WIA funding for training, customers must use training providers approved by the State of Ohio and the Cleveland/Cuyahoga County Workforce Development Board (WDB). Many important factors are used in determining the approval of providers. Training providers must offer a relevant curriculum that meets current workforce needs. The rate at which students successfully complete training and secure employment post-graduation are critical factors in the approval process. There is an extensive range of certified providers offering training in various demand occupations. Each career center has a database of certified providers. For further information regarding these providers, inquire with your Employment Specialist for more information.

What if I have outstanding student loans?
You may still qualify for tuition assistance through OhioMeansJobs|Cleveland-Cuyahoga County. We provide grant assistance, which does not require repayment. Depending on the selected training, we may be able to cover the full cost of tuition. Although this assistance may be available, make every effort to resolve your student loan debt.

Defaulting on a student loan can cause significant problems. You can begin to resolve that situation today by contacting the student loan company who will help you establish a reasonable payment plan. Most student loan companies have a default plan, whereby once you have made a number of timely payments (usually six); you may be considered for an additional loan amount. You will need to continue to make payments as established, so working full- or part-time while attending school is advised.

Why do I have to take a math and reading test?
The TABE (Test of Adult Basic Education) assessment is based on an eighth grade math and reading level. Generally, eighth grade proficiency is a basic requirement for most employers. TABE scores are a good predictor of success in training and allow your career manager to assess your skill level. Most training will require some component of math and reading. The test is a preparation tool, which indicates whether a customer is ready to proceed in training.